When Communication Becomes Security: EUAM Supports Crisis Communication Training at Dnipro State University of Internal Affairs
June 04, 2026
“In law enforcement, success often depends not just on strength or procedure, but on judgement. In moments of tension, communication and security are connected. Communication itself becomes security,” said Johan Chytraeus, Head of EUAM’s Mobile Unit, opening a crisis communication workshop at the Dnipro State University of Internal Affairs.
On 25 and 26 May, EUAM Ukraine and the Dnipro State University of Internal Affairs, held a lecture for cadets and a workshop for university lecturers on effective crisis communication in Dnipro. The activities brought together future law enforcement officers and those who train them to look at crisis communication as a practical policing skill.
The sessions were led by Carl Plesner, EUAM’s Social Cohesion/Mediation Adviser. He focused on how fear, humiliation, trauma and toxic stress can shape human behaviour, especially in crisis situations.
For Ukraine’s law enforcement officers, these skills matter every day. Russia’s war of aggression has placed deep pressure on communities, families, veterans and public servants. “Police officers often meet people at moments of fear, grief, anger or exhaustion. In such situations, the way an officer speaks, listens and acts can directly affect public safety,” Carl Plesner noted.
The training also highlighted the role of police education. The Dnipro State University of Internal Affairs does not only teach law and procedure. It helps shape the judgement, ethics and professional culture of future officers. This makes crisis communication an essential part of preparing cadets for real-life situations, where legal knowledge must be matched with restraint, emotional discipline and respect for human rights.
In a crisis, trust can be lost in seconds – but it can also be earned through calm, clear and empathetic communication. That is why crisis communication is more than a skill: it is a cornerstone of effective policing and a lasting foundation for security.
